Our mission

Our mission is to provide patients in Southend with high quality, easy and convenient access to a GP or nurse when they need it. Our core values and principles are:

• Patient-centric: putting patients at the heart of everything we do.
• Quality: providing the highest standard of care and treatment.
• Ethical: operating within an ethical framework through openness and transparency.
• Passionate: being passionate about enhancing caring for our patients.
• Teamwork: supporting and sharing with all members of our team and partners.
• Think: strive for better.
• Care: heartfelt service.
• Do: team spirit.

Zero tolerance

Unacceptable behaviour including verbal abuse and violence will not be tolerated. This also includes any discrimination against anyone on the premises, anyone who offends in this way will always be removed from the practice list. The NHS operates a zero tolerance policy in these matters. This isn’t just for service users and our staff, but also for anyone accompanying a service user.

The practice will involve all and any appropriate agencies to assist in dealing with these issues including reporting the matter to the police.

Pride in Practice

Equality and Diversity is a huge part of our core values and principles. Pride in Practice is a quality assurance and social prescribing programme for primary care services and lesbian, gay, bisexual and trans (LGBT) communities. It develops and strengthens relationships between clinicians and patients and enables primary care services to link with community assets and utilise strength based approaches to community healthcare deliver. The organisation opposes all forms of unlawful and unfair discrimination and will ensure all service users are treated equally and will not discriminate on grounds of gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion or age.

If you need to contact the LGBTQ Foundation trust please visit there website on LGBT Foundation – https://lgbt.foundation/