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If you need urgent medical care when the centre is closed, please call NHS 111. This is the three digit telephone number for urgent care services in the area.

You are advised to call NHS 111 when you’re in need of medical help but it is not a life-threatening emergency or urgent enough to call 999.

NHS 111 operates 24 hours a day, seven days a week, and 365 days per year and is free to use from a landline and a mobile.

When to call 111

Call 111 if:

  • you think you need to go to A&E or to another NHS urgent care service
  • your GP surgery is closed and you need healthcare advice
  • you don’t know who to call for medical help.

When to call 999

Call 999 for life threatening emergencies such as:

  • major accident or trauma
  • severe breathlessness
  • severe bleeding
  • loss of consciousness
  • severe chest pain.

NHS 111 also provides a confidential interpreter service in many other languages if required. For deaf people and those hard of hearing, a text phone service is available on 18001 111.

For further information you can visit

Time to Learn Closure:

Please note that this practice is taking part in the government’s “Time to Learn” initiative and like many others in the Southend area will be closed for the whole afternoon and evening, normally the first Tuesday of each month. In this respect the surgery will close at 13:00 and re-open at 08:00 the next morning. Posters will be displayed at the practice to inform patients.

The Time to Learn sessions are on:

Tuesday 2nd April 2019

Tuesday 14th May 2019

Tuesday 4th June 2019

Tuesday 2nd July 2019

Tuesday 3rd September 2019

Tuesday 1st October 2019

Tuesday 5th November 2019

Tuesday 3rd December 2019

Tuesday 4th February 2020

Tuesday 3rd March 2020

Weekend and Bank Holiday GP Service:

You can now book a weekend / bank holiday appointment with a GP or Practice Nurse.

Evening & Weekend GP, Nurse and HCA appointments

Our surgery provides additional GP & Nurse appointments on weekday evenings (18:30-20:00) and weekends (09.00-15.00) from local HUB clinics.

The HUB clinic appointments will be offered from 2 locations:

  • North Shoebury Surgery, Frobisher Way, Shoeburyness, Southend-on-Sea SS3 8UT
  • Queensway Surgery, 75 Queensway, Southend-on-Sea SS1 2AB

To book an appointment please contact your surgery or call 01702 742102 after 18.30 on weekdays or over the weekend.

*Please note the nurses and HCA’s will not be undertaking ear syringing*